Downrightnow
// Incident Post-MortemDRN-4A614377

BigCommerce outage on May 21, 2026

Minor severityResolved6 minE-Commerce
Started · UTC
May 21, 05:30 PM
35h ago
Resolved · UTC
May 21, 05:36 PM
35h ago
Duration
6 min
End-to-end
Peak confidence
45.00
26 snapshots
// User impact

BigCommerce users likely saw failed connections, degraded availability, or session instability for this E-commerce service. The incident reached Minor severity and lasted 6 min. The stored report window does not show a preserved user-report spike.

// What happened

BigCommerce is investigating an issue with Missing Data in Analytics Reports according to their official status page. Downrightnow’s signals remain quiet and DNS is resolving normally, suggesting the impact is limited to the Reporting & Analytics component rather than a broad service outage.

Cached · Thu, May 21, 2026, 05:37 PM UTC · scope: this incident

// Timeline

  1. Status changed to Operational

    The stored readout moved to Operational with confidence 80.00.

  2. Incident detected

    Minor confidence crossed the incident threshold for BigCommerce: missing Data in Analytics Reports.

  3. Marked resolved

    The incident was closed after 6 min of observed impact.

  4. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

  5. Status changed to Degraded Performance

    The stored readout moved to Degraded Performance with confidence 38.00.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

45.00

The incident reached 45.00 peak confidence across 26 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Thu, May 21, 2026, 05:36 PM UTC.