BigCommerce outage on June 17, 2026
BigCommerce users likely saw failed connections, degraded availability, or session instability for this E-commerce service. The incident reached Minor severity and lasted 2h 59m. The stored report window does not show a preserved user-report spike.
Jun 17, 01:47 CDT Resolved - This issue has now been resolved. Jun 17, 01:42 CDT Identified - The issue has been identified and a fix is being implemented. Jun 17, 01:25 CDT Investigating - BigCommerce engineers are currently investigating an issue affecting credit card payments for cardholders using Bank of New Zealand (BNZ) provider, particularly during 3D Secure (3DS) authentication. Affected shoppers may be unable to complete checkout on impacted stores.
Deterministic readout · awaiting AI summary pass
Incident detected
Minor confidence crossed the incident threshold for BigCommerce: card payment issues for Bank of New Zealand provider (3DS).
Marked resolved
The incident was closed after 2h 59m of observed impact.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
45.00The incident reached 45.00 peak confidence across available stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
ResolvedRecovery was recorded at Wed, Jun 17, 2026, 09:46 AM UTC.