Downrightnow
// Incident Post-MortemDRN-BC37D94E

BigCommerce outage on June 18, 2026

Minor severityResolved2h 59mE-Commerce
Started · UTC
Jun 18, 10:29 PM
6d ago
Resolved · UTC
Jun 19, 01:28 AM
6d ago
Duration
2h 59m
End-to-end
Peak confidence
45.00
0 snapshots
// User impact

BigCommerce users likely saw failed connections, degraded availability, or session instability for this E-commerce service. The incident reached Minor severity and lasted 2h 59m. The stored report window does not show a preserved user-report spike.

// What happened

Jun 18, 17:29 CDT Resolved - This incident has been resolved. Jun 18, 17:20 CDT Investigating - BigCommerce Engineers are investigating an issue impacting availability and latency of storefront search requests for a subset of stores in Australia.

Deterministic readout · awaiting AI summary pass

// Timeline

  1. Incident detected

    Minor confidence crossed the incident threshold for BigCommerce: storefront Search Issues for Subset of AU Stores.

  2. Marked resolved

    The incident was closed after 2h 59m of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

45.00

The incident reached 45.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Fri, Jun 19, 2026, 01:28 AM UTC.