Downrightnow
// Incident Post-MortemDRN-8BA81F9F

Character AI outage on May 28, 2026

Minor severityResolved1h 38mAI Tools
Started · UTC
May 28, 08:04 PM
28d ago
Resolved · UTC
May 28, 09:42 PM
27d ago
Duration
1h 38m
End-to-end
Peak confidence
59.00
0 snapshots
// User impact

Character AI users likely saw failed connections, degraded availability, or session instability for this AI Tools service. The incident reached Minor severity and lasted 1h 38m. The stored report window does not show a preserved user-report spike.

// What happened

Character AI experienced a Minor incident on May 28, 2026. It was marked resolved at Thu, May 28, 2026, 09:42 PM UTC after 1h 38m, with peak confidence of 59.00.

Deterministic readout · awaiting AI summary pass

// Timeline
  1. Incident detected

    Minor confidence crossed the incident threshold for Character AI.

  2. Marked resolved

    The incident was closed after 1h 38m of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

59.00

The incident reached 59.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Thu, May 28, 2026, 09:42 PM UTC.