DigitalOcean outage on July 1, 2026
DigitalOcean users likely saw failed connections, degraded availability, or session instability for this Cloud service. The incident reached Minor severity and lasted 6h 2m. The stored report window does not show a preserved user-report spike.
Jul 1, 06:25 UTC Investigating - Our Engineering team is currently investigating an issue where Agents are experiencing timeouts while retrieving data from Knowledge Bases. As a result, affected Agents may fail to retrieve data and return the following error:"Failed to retrieve data from Knowledge base(s) - timeout"Please be assured that we are treating this as a high-priority issue and are actively working to mitigate it.We sincerely apologise for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please create a support t
Deterministic readout · awaiting AI summary pass
Incident detected
Minor confidence crossed the incident threshold for DigitalOcean: agent Timeouts While Retrieving Data from Knowledge Bases.
Peak confidence reached
Confidence peaked at 60.00 while the service was marked Operational.
Status changed to Degraded Performance
The stored readout moved to Degraded Performance with confidence 34.00.
Marked resolved
The incident was closed after 6h 2m of observed impact.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
45.00The incident reached 45.00 peak confidence across 240 stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
ResolvedRecovery was recorded at Wed, Jul 01, 2026, 12:27 PM UTC.