Isitreallydown?
// Incident Post-MortemDRN-14F18F56

GitLab outage on April 23, 2026

Minor severityResolved45 minDeveloper
Started · UTC
Apr 23, 12:49 PM
19d ago
Resolved · UTC
Apr 23, 01:34 PM
19d ago
Duration
45 min
End-to-end
Peak confidence
45.00
0 snapshots
// What happened

April 23, 2026 08:11 UTCInvestigating - We are investigating issues related to our ai-assisted service and ai-gateway. Some users may experience higher latency or errors affecting Duo features. More details here: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867April 23, 2026 08:48 UTCInvestigating - We are investigating which model and provider are causing the latency. Apdex for ai-assisted service is not stable yet. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/21867April 23, 2026 09:36 UTCInvestigating - The root cause is still under inve

Deterministic readout · awaiting AI summary pass

// Timeline

  1. Incident detected

    Minor confidence crossed the incident threshold for Degraded performance affecting Duo features.

  2. Marked resolved

    The incident was closed after 45 min of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

45.00

The incident reached 45.00 peak confidence across available stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Thu, Apr 23, 2026, 01:34 PM UTC.

// User impact

GitLab users likely saw failed connections, degraded availability, or session instability for this Developer service. The incident reached Minor severity and lasted 45 min. The stored report window does not show a preserved user-report spike.