Downrightnow
// Incident Post-MortemDRN-6E4F55FD

OpenAI Platform outage on July 21, 2026

Major severityResolved6hAI
Started · UTC
Jul 21, 10:36 AM
10h ago
Resolved · UTC
Jul 21, 04:36 PM
4h ago
Duration
6h
End-to-end
Peak confidence
80.00
240 snapshots
// User impact

OpenAI Platform users likely saw failed connections, degraded availability, or session instability for this AI service. The incident reached Major severity and lasted 6h. The stored report window does not show a preserved user-report spike.

// What happened

Status: IdentifiedWe have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.Affected components Image Generation (Degraded performance)

Deterministic readout · awaiting AI summary pass

// Timeline

  1. Incident detected

    Major confidence crossed the incident threshold for OpenAI Platform: image generation unavailable for some ChatGPT users.

  2. Status changed to Degraded Performance

    The stored readout moved to Degraded Performance with confidence 34.00.

  3. Status changed to Partial Outage

    The stored readout moved to Partial Outage with confidence 30.00.

  4. Marked resolved

    The incident was closed after 6h of observed impact.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 240 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Tue, Jul 21, 2026, 04:36 PM UTC.