Perplexity outage on October 20, 2025
Perplexity users likely saw failed connections, degraded availability, or session instability for this AI Tools service. The incident reached Major severity and lasted 45 min. The stored report window does not show a preserved user-report spike.
Type: Incident Duration: 3 hours and 2 minutes Affected Components: Website, API Oct 20, 06:54:10 GMT+0 - Investigating - We are investigating elevated error rates on the Perplexity website. Oct 20, 07:32:36 GMT+0 - Identified - We are experiencing an outage related to an AWS operational issue. [https://health.aws.amazon.com/health/status.](https://health.aws.amazon.com/health/status) We are continuing to work on a fix for this incident. Oct 20, 09:24:00 GMT+0 - Identified - We can confirm this is related to an AWS service disruption. We are actively working with AWS on a resolution. We will c
Deterministic readout · awaiting AI summary pass
Incident detected
Major confidence crossed the incident threshold for An issue affecting the stability of the website has been detected.
Marked resolved
The incident was closed after 45 min of observed impact.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
80.00The incident reached 80.00 peak confidence across available stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
ResolvedRecovery was recorded at Mon, Oct 20, 2025, 07:39 AM UTC.