Downrightnow
// Incident Post-MortemDRN-7A8C88E7

ProtonMail outage on July 7, 2026

Major severityResolved2h 57mEmail
Started · UTC
Jul 07, 07:24 PM
3h ago
Resolved · UTC
Jul 07, 10:21 PM
20m ago
Duration
2h 57m
End-to-end
Peak confidence
80.00
144 snapshots
// User impact

ProtonMail users likely saw failed connections, degraded availability, or session instability for this Email service. The incident reached Major severity and lasted 2h 57m. The stored report window does not show a preserved user-report spike.

// What happened

ProtonMail appears to be operating normally based on current signals. DNS is no recent DNS check, user reports are quiet.

Cached · Tue, Jul 07, 2026, 10:30 PM UTC · scope: this incident

// Timeline

  1. Incident detected

    Major confidence crossed the incident threshold for ProtonMail: partial outage on ProtonVPN servers in Colombia.

  2. Marked resolved

    The incident was closed after 2h 57m of observed impact.

  3. Peak confidence reached

    Confidence peaked at 80.00 while the service was marked Operational.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

80.00

The incident reached 80.00 peak confidence across 144 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

0 affected

The incident row exists, but the bounded snapshot window does not include affected status samples.

Recovery signal

Resolved

Recovery was recorded at Tue, Jul 07, 2026, 10:21 PM UTC.