SendGrid outage on March 25, 2026
Mar 25, 13:58 PDTResolved - From 9:08 AM PT - 9:22AM PT today, customers in the EU region may have experienced mail delay for up to 14 minutes. Customer may have received "Internal Deferral" errors when attempting to send mail at this time. Our engineers have investigated and resolved the issue. All impacted services are operating normally.
Deterministic readout · awaiting AI summary pass
Incident detected
Minor confidence crossed the incident threshold for Retroactive Incident - EU Mail Delays.
Marked resolved
The incident was closed after 45 min of observed impact.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
25.00The incident reached 25.00 peak confidence across available stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
ResolvedRecovery was recorded at Wed, Mar 25, 2026, 09:43 PM UTC.
SendGrid users likely saw failed connections, degraded availability, or session instability for this Email API service. The incident reached Minor severity and lasted 45 min. The stored report window does not show a preserved user-report spike.