SendGrid outage on May 6, 2026
May 6, 16:22 PDTResolved - Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.May 6, 15:04 PDTMonitoring - Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax bala
Deterministic readout · awaiting AI summary pass
Status changed to Operational
The stored readout moved to Operational with confidence 55.00.
Incident detected
Minor confidence crossed the incident threshold for Incorrect Tax Amount in Invoices.
Marked resolved
The incident was closed after 45 min of observed impact.
Peak confidence reached
Confidence peaked at 55.00 while the service was marked Operational.
No per-source signal payloads were preserved in this incident's snapshot window.
Confidence scoring
25.00The incident reached 25.00 peak confidence across 17 stored status snapshots.
User reports
0 / 15mNo elevated user-report volume was preserved in the incident window snapshots.
Status samples
0 affectedThe incident row exists, but the bounded snapshot window does not include affected status samples.
Recovery signal
ResolvedRecovery was recorded at Thu, May 07, 2026, 12:07 AM UTC.
SendGrid users likely saw failed connections, degraded availability, or session instability for this Email API service. The incident reached Minor severity and lasted 45 min. The stored report window does not show a preserved user-report spike.