Downrightnow
// Incident Post-MortemDRN-471CB4F1

Twilio outage on May 19, 2026

Minor severityResolved6h 3mCommunications
Started · UTC
May 19, 07:33 AM
4d ago
Resolved · UTC
May 19, 01:36 PM
4d ago
Duration
6h 3m
End-to-end
Peak confidence
24.00
70 snapshots
// User impact

Twilio users likely saw failed connections, degraded availability, or session instability for this Communications service. The incident reached Minor severity and lasted 6h 3m. The stored report window does not show a preserved user-report spike.

// What happened

Twilio’s official status page is reporting a minor issue in Messaging Channels: “Delay in Getting Twilio/flows Templates Approved on Whatsapp” (status: identified). Downrightnow’s signals are otherwise quiet: DNS is resolving normally, user reports and Hacker News chatter are at zero, and there’s no major regional network anomaly. This looks more like a component-specific or limited-scope disruption than a broad Twilio outage.

Cached · Tue, May 19, 2026, 09:09 AM UTC · scope: this incident

// Timeline
  1. Status changed to Possible Issues

    The stored readout moved to Possible Issues with confidence 34.00.

  2. Incident detected

    Minor confidence crossed the incident threshold for Twilio.

  3. Status changed to Degraded Performance

    The stored readout moved to Degraded Performance with confidence 34.00.

  4. Marked resolved

    The incident was closed after 6h 3m of observed impact.

  5. Peak confidence reached

    Confidence peaked at 34.00 while the service was marked Degraded Performance.

// Signals by source0 sources

No per-source signal payloads were preserved in this incident's snapshot window.

// Aggregate evidence

Confidence scoring

24.00

The incident reached 24.00 peak confidence across 70 stored status snapshots.

User reports

0 / 15m

No elevated user-report volume was preserved in the incident window snapshots.

Status samples

21 affected

21 snapshots in the window showed degraded, recovering, or major-outage state before recovery.

Recovery signal

Resolved

Recovery was recorded at Tue, May 19, 2026, 01:36 PM UTC.